Tenant FAQs

• Can you hold a place before I apply?

  To maintain fairness and efficiency in the rental process, we require a completed application and application fee before beginning the screening process. The unit is held once the application has been approved and monies have been received. This procedure helps streamline the application review and approval process, ensuring a smooth experience for all applicants.

• Do I pay first month’s rent and last month’s rent with my security deposit?

  The payment structure can vary based on the specific property and lease terms. In most cases, you will be required to pay the first month's rent and a security deposit upfront. However, it is important to note that the last month's rent is typically not collected at the beginning of the lease term. Please refer to the specific lease agreement for detailed information on the payment requirements for your desired property.

• How old do you have to be to apply?

  To submit an application for a rental property, applicants typically need to meet the minimum age requirement of being at least 18 years old or of legal age as specified by the jurisdiction where the property is located. This criteria ensures that tenants are legally accountable for adhering to the terms and conditions of the lease agreement.

• Is the deposit refundable?

  The security deposit is generally refundable, contingent upon meeting specific conditions. Assuming there are no damages beyond normal wear and tear and all lease obligations have been fulfilled, you can anticipate receiving a full refund of your deposit upon the conclusion of your tenancy.

• Do you accept cosigners?

  No, we do not accept co-signors.

• You have a property I want to rent. How do I apply?

  To apply for a rental property, visit our website where you will find an online application form. Ensure that you complete the application thoroughly, attach the requested documents, and submit the application fee as required. Our dedicated team will carefully review your application and promptly provide you with further instructions regarding the next steps in the process.

• How do I pay rent?

  We provide a hassle-free online rent payment system for your convenience. As a resident, you will receive instructions on how to set up an account and make rent payments electronically. This secure and efficient method offers you a seamless way to pay your rent, ensuring a smooth and hassle-free experience.

• I want to get a pet. What do I do?

  If you are interested in having a pet, please reach out to our team to inquire about our pet policy. Some properties may have specific pet restrictions or necessitate additional fees associated with pets. We will provide you with the necessary information and guidelines to facilitate the pet approval process.

• I want to move out, but my roommate wants to stay. What do I do?

  If you intend to move out while your roommate wishes to continue the lease, please inform our team promptly. We will assist you in navigating the required procedures, which may include signing a lease amendment or assisting your roommate in finding a suitable replacement co-tenant. Our team is here to guide you through the necessary steps, ensuring a smooth transition for all parties involved.

• My lease expiration is coming and I want to move out. What do I do?

  If you do not wish to renew your lease at the end of its term, please notify us in writing before the specified notice period. This will allow us to provide the necessary instructions and guide you through the move-out process.

• Who is responsible for paying for repairs & maintenance requests?

  As a tenant, you are typically responsible for promptly reporting any repairs or maintenance requests to our team. Upon receiving your request, we will assess the situation and determine whether it is the tenant's responsibility or the landlord's responsibility to cover the costs. This may vary depending on the nature of the repair or maintenance issue and the terms outlined in your lease agreement.

If you have any further questions or require additional information, please feel free to reach out to our team.